Making the decision to move a loved one into a nursing home is a big decision, which often leaves family members with questions and concerns regarding their satisfaction with their loved one’s care and quality of life (QOL) while in the facility.
To measure family satisfaction in nursing homes, most states rely upon measures developed by the nursing home industry that have not undergone rigorous testing. There is now, however, a new tool developed by researchers at the University of Minnesota’s School of Public Health, in collaboration with Minnesota Department of Human Services, that provides validated measures of family satisfaction. These measures have been used in all nursing homes in Minnesota and show strong performance among consumers.
The tool consists of 32 questions. Family members are asked to reflect on their experiences with the nursing facility and the care given there. They grade each item on a scale from A-F, where A=excellent; B=very good; C=average; D=below average; and F = failing.